Shipping

We offer free shipping on orders over £50.

UK orders

• Normal Delivery (2-3 working days): £4.98
• Next Day Guaranteed Delivery: £9.99*

*Order by 1pm for next business day delivery (Monday - Friday)

International Orders

We currently ship to the UK and Europe.

• Europe tracked delivery 3-5 working days: £7.80

Tracking

Your tracking reference can be found on your shipping notification email from Bella Hope.

Amending an order

If you need to amend any details (such as delivery address) of your order, please contact us immediately on 01494 476065 or contact@bellahope.co.uk as once an order has been shipped, we cannot cancel or amend it.

Risk

We assume the risk for the products before and during delivery. Once the products have been signed for, the risk (including loss and damage) will pass to the Customer.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Please Note

• Items must be returned unused and in good and saleable condition.
• We recommend all returns are sent using an insured and recorded delivery service with tracking and signature services.
• Bella Hope does not accept liability for any returned goods lost or damaged in the post.
• Please be sure to include your order number when returning candles.
• Returns outside the stated time frame will only be accepted at the discretion of Bella Hope.
• Refunds will only be made to the card used to purchase the goods with.
• Credit and Debit Card refunds may take up to 10 working days for your bank to complete.
• Bella Hope does not accept liability for the length of time particular banks take to process refunds.

Returns

We hope you love your Bella Hope purchase, however if you find your product damaged or faulty, then we are happy to offer a full refund or exchange within 30 days of your order

Returns made easy

Please email contact@bellahope.co.uk confirming what you would like to return together with your order number.

Return address

Bella Hope London
Part of SEBO (UK) Ltd,
Unit 1, The Merlin Centre, Cressex Business Park, High Wycombe, Bucks, HP12 3QL, United Kingdom

Refunds

Refund Conditions

• Items must be returned unused and in good and saleable condition.
• We recommend all returns are sent using an insured and recorded delivery service with tracking and signature.
• Bella Hope does not accept liability for any returned goods lost or damaged in the post.
• Please be sure to include your order number when returning the item.
• Returns outside the stated time frame will only be accepted at the discretion of Bella Hope
• Refunds will only be made to the card used to purchase the goods with.
• Credit and debit card refunds may take up to 10 working days for your bank to complete.
• Bella Hope does not accept liability for the length of time particular banks take to process refunds.

If you have any questions or for more information, we invite you to contact us at
Telephone: 01494 476065
Email: contact@bellahope.co.uk

We are available Monday to Friday: 9 am - 4 pm (excluding public holidays)